Conversational AI for Operations

Ekyon builds conversational AI agents that go beyond chatbots. Connected to your WMS, ERP, and carrier APIs via RAG architecture, these agents answer questions with live operational data — inventory levels, order status, shipment tracking, billing details. They also take action: processing returns, scheduling pickups, generating reports. 70–75% of queries auto-resolved without human involvement.

What's Included

• Live data answers (not scripted FAQ responses)
• Connected to WMS, ERP, carrier, and marketplace APIs
• RAG-powered policy and documentation Q&A
• Action execution (process returns, schedule pickups, generate reports)
• 70–75% auto-resolution rate for typical queries
• Proactive alerts (low stock, shipment delays, SLA risks)
• Multi-channel: chat, email, Slack/Teams, voice
• Escalation with full context for complex issues

Pricing

$12,000–$28,000 depending on integrations and channels

Timeline

4–6 weeks